SHPPING POLICY

Last Updated on February 29, 2018

Orders typically process within 2 business days (Monday-Friday) and transit time is typically 12 – 27 business days, since we are a small startup fulfilling from multiple locations for our customers, as well as fluctuating demand. You’ll receive an email notification when your package has shipped. (Exceptions being if we are waiting on more stock, if you’ve ordered multiple items and one is a pre-order or not in stock).

We partner with vendors all over the world to bring you the best Cat Loving products, so shipping times will also vary depending on the product.

We’ve actually made this super simple! You can click here to see the status of your order.

Tracking numbers can take 2-4 days to appear in the shipping carrier’s system.

Unfortunately, We only see the same tracking information as you. In some cases, international orders can take up to 4 weeks to clear customs. If the tracking information was last departed from the warehouse and has not updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been over 4 weeks since it has been updated, let us know and we can try shipping your order again.

Our shipping cost does not include import or customs taxes. This is a common occurrence for international orders and unfortunately, we have no control over them.

Yes, we ship internationally. At checkout, make sure to enter your entire international address in English characters. Don’t forget the Postal Code!

We offer FREE INTERNATIONAL SHIPPING to everywhere in the world – no matter where you are, you can buy from us!

If you catch this error quickly, and if we haven’t shipped your order yet, please contact us with your order number and the correct mailing address. We’ll make the change on our end and ship to your new address. If we’ve already shipped your order to the incorrect address you accidentally provided, we’ll have to wait for the order to be returned to us and you’ll need to pay for re-shipping the item to your new address. In either scenario, please email us with your order info and new address!

Charming Animals shop partner with global merchants in order to provide you the best prices and a unique global shopping experience. This means that part of your order may ship from global areas such as Thailand, Singapore, Australia and USA etc. This means, orders that contain multiple items may be shipped separately. It’s possible for your to receive one item before the next. However, our main warehouse is now based in China so most of our products will be QC, packaged and shipped together from our warehouse.

Don’t panic if you don’t receive all of your items at once…they will get to you!

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