RETURN/REFUND POLICY

Last Updated on February 29, 2018

We hope that you love your items from us, however, if for any reason you’re not happy with your order we offer a return policy to all customers. The items must be in their original condition, we must be informed before sending items back. Charming Animals cannot accept returns on used or damaged merchandise. We also accept exchange within 30 days of receipt. Simply contact us within 30 days of receipt, and return the item for a full refund of the purchase price.   (Return shipping fee and original shipping fees will not be refunded).

We offer a 30 day refund guarantee based on the following cases:

 

  • You are not satisfied with your purchase because it does not match the product description.
  • The item has arrived damaged

 

We will provide you with a return address but you will be responsible for return shipping costs. Exceptions apply for accidental orders, we are not held responsible and do not offer a refunds in this case.

Once we receive your return package, it will typically take up to 5 business days from the time we receive your package for your payment to be refunded back to the payment method on your account.

If an item is damaged or faulty on arrival, please take a photo of the item’s condition then let us know asap within 3 days. We will refund or replace your order as soon as we have your photo and email.

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