We hope that you love your items from us, however, if for any reason you’re not happy with your order we offer a return policy to all customers. The items must be in their original condition, we must be informed before sending items back. Charming Animals cannot accept returns on used or damaged merchandise. We also accept exchange within 30 days of receipt. Simply contact us within 30 days of receipt, and return the item for a full refund of the purchase price. (Return shipping fee and original shipping fees will not be refunded).
We offer a 30 day refund guarantee based on the following cases:
- You are not satisfied with your purchase because it does not match the product description.
- The item has arrived damaged
We will provide you with a return address but you will be responsible for return shipping costs. Exceptions apply for accidental orders, we are not held responsible and do not offer a refunds in this case.